Refund policy

1.FreshSteps 30-Day Money Back Guarantee

If you're not convinced that FreshSteps is right for you, we've got your back. We're confident that our Shoe Patches will help you and your footwear, so we're backing ourselves by providing you a 30-day money back guarantee. Simply let us know if you aren't enjoying any of our products and we will gladly refund your purchase.

Email freshsteps.support@gmail.com with your order number and email used for your order to initiate a return.

2.Details

If you are seeking a refund you must return your Shoe Patches. We will send you a shipping label to avoid anything getting lost. We will immediately refund you once the carrier has confirmed they have received the parcel, this is typically within 3 days of requesting a refund.

Our 30-Day Money Back Guarantee is only applicable for your first order. Please feel free to contact us for any questions on returns at: freshsteps.support@gmail.com

3.Damages

We get it, the postman can have bad days which lead to your items arriving damaged. Please inspect your order upon reception and contact us at freshsteps.support@gmail.com within 7 days of delivery if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.